Zoho CRM vs Bigin by Zoho CRM: Which CRM is Best?

Q: What are the pros and cons of Zoho CRM and Bigin by Zoho CRM?

Zoho CRM pros: Sales automation and pipeline management Zia AI for predictions and insights Marketing automation and customer support Customizable workflows and Blueprint Extensive Zoho ecosystem integrations. Cons: Can feel complex for very small teams Advanced features require higher tiers Ecosystem lock-in for full value. Bigin by Zoho CRM pros: Free plan for single user with core CRM Simple pipelines and activity management Zoho and third-party integrations Mobile apps and booking 15-day trial and money-back guarantee. Cons: Limited to smaller teams vs full Zoho CRM Fewer custom fields and advanced features on lower tiers Best value within Zoho ecosystem.

Q: Compare other popular CRMs with Zoho CRM

You can compare Zoho CRM with: Zoho CRM vs AlgorithmShift, Zoho CRM vs Bitrix24, Zoho CRM vs Salesforce Sales Cloud, Zoho CRM vs HubSpot CRM, Zoho CRM vs EngageBay CRM, Zoho CRM vs Kylas Sales CRM, Zoho CRM vs Pipedrive, Zoho CRM vs eWay-CRM, Zoho CRM vs Odoo, Zoho CRM vs Merito.

Zoho CRM is an all-in-one CRM ideal for small-to-mid sized businesses, whereas Bigin by Zoho CRM is an sales CRM suitable for small businesses and small teams. Zoho CRM offers sales automation and pipeline management, Zia AI for predictions and insights, and marketing automation and customer support, while Bigin by Zoho CRM offers free plan for single user with core CRM, simple pipelines and activity management, and Zoho and third-party integrations

Bigin by Zoho CRM vs Zoho CRM comparison

Zoho CRM vs Bigin by Zoho CRM: Detailed Comparison

CRM Features	Zoho CRM	Bigin by Zoho CRM
Ease of Use	Easy; intuitive UI, good for SMB to mid-market	Easy; simple interface, minimal learning curve for small teams
Customization	High; workflows, modules, custom fields, Blueprint	Moderate; pipelines, custom fields, dashboards; 10 custom fields per module on Express
AI-Powered Service	Yes; Zia AI for predictions, insights, and automation	Limited; automation rules; no native AI suite like Zia
Code Ownership	No; Zoho cloud SaaS	No; Zoho cloud SaaS
Code Export	Data export; API; customizations via Zoho	Data export; API; customizations via Zoho
Vendor Lock In	Medium; Zoho ecosystem; data exportable	Medium; Zoho ecosystem; data exportable
Self-Hosting	No; cloud only	No; cloud only
Implementation Time	1–3 weeks for typical deployment	Days to 1 week for typical setup

Zoho CRM vs Bigin by Zoho CRM: Pricing

Pricing	Zoho CRM	Bigin by Zoho CRM
Free Plan Availability	Yes; Free for up to 3 users	Yes; Free for 1 user, 500 records
Free Trial Duration	15 days	15 days; no credit card required
Starting Price (per user/month)	$14	Free $0; paid see bigin.com/pricing
Pricing Model (per user / flat / tiered)	Per user	Per user; annual billing up to 35% savings
Monthly Billing Option	Yes	Yes
Annual Billing Option	Yes	Yes; up to 35% savings
Annual Discount Availability	Yes; discount for annual commitment	Yes; up to 35% off with annual commitment
Entry-Level Plan Price	$14/user/month (Standard)	Free for 1 user; Express see website
Mid-Tier Plan Price	$23/user/month (Professional)	See bigin.com/pricing
Highest / Enterprise Plan Price	$40/user/month (Enterprise)	Premier and Bigin 360; see website
Minimum User Requirement	None for Free; 1+ for paid	1 user on Free
Contract Requirement	No long-term contract; month-to-month available	No long-term contract; cancel anytime
Add-on Costs	Add-ons available (Zia, storage, etc.); varies by plan	Varies by plan; Zoho add-ons available
Feature Gating by Plan	Yes; features vary by tier (Free, Standard, Professional, Enterprise)	Yes; Free, Express, Premier, Bigin 360
API Access by Plan	Yes; API available on paid plans	Yes; API on paid plans
Storage Limits by Plan	Varies by plan; higher tiers get more storage	500 records Free; 50,000 Express; higher on Premier
Support Level by Plan	Community/email on lower tiers; dedicated support on Enterprise	Varies by plan
Onboarding / Setup Fees	No mandatory setup fee; optional professional services	No mandatory setup fee
Upgrade / Downgrade Flexibility	Yes; can change plan; prorated adjustments	Yes; can change plan
Cancellation & Refund Policy	Cancel anytime; no refund for partial months	Cancel anytime; 100% money-back guarantee per vendor
Price Transparency Level	High; public pricing on website	High; public pricing and calculator on website

Zoho CRM vs Bigin by Zoho CRM: Which one to choose?

Choose Zoho CRM if you are a small-to-mid sized businesses that needs a all-in-one that offers sales automation and pipeline management, Zia AI for predictions and insights, and marketing automation and customer support.
Choose Bigin by Zoho CRM if you are a small businesses and small teams that needs a sales CRM that offers free plan for single user with core CRM, simple pipelines and activity management, and Zoho and third-party integrations.

Frequently Asked Questions (FAQ)

1. Which is better, Zoho CRM or Bigin by Zoho CRM?

Zoho CRM offers sales automation and pipeline management, Zia AI for predictions and insights, and marketing automation and customer support and is perfect for small-to-mid sized businesses, whereas Bigin by Zoho CRM offers free plan for single user with core CRM, simple pipelines and activity management, and Zoho and third-party integrations and is ideal for small businesses and small teams.

2. Which is cheaper, Zoho CRM or Bigin by Zoho CRM?

Zoho CRM's free plan offers Free for up to 3 users whereas Bigin by Zoho CRM's free plan offers Free for 1 user. Both offer competitive pricing, making them suitable for small to mid-sized businesses.

3. How does Zoho CRM compare to Bigin by Zoho CRM for sales teams?

Zoho CRM is preferred by sales teams that require Easy; intuitive UI, good for SMB to mid-market. Bigin by Zoho CRM is suitable for teams that need Moderate; pipelines, custom fields, dashboards; 10 custom fields per module on Express.

4. What are the pros and cons of Zoho CRM and Bigin by Zoho CRM?

CRM Platform	Pros	Cons
Zoho CRM	Sales automation and pipeline management Zia AI for predictions and insights Marketing automation and customer support Customizable workflows and Blueprint Extensive Zoho ecosystem integrations	Can feel complex for very small teams Advanced features require higher tiers Ecosystem lock-in for full value
Bigin by Zoho CRM	Free plan for single user with core CRM Simple pipelines and activity management Zoho and third-party integrations Mobile apps and booking 15-day trial and money-back guarantee	Limited to smaller teams vs full Zoho CRM Fewer custom fields and advanced features on lower tiers Best value within Zoho ecosystem

5. Are integrations included or paid separately for Zoho CRM and Bigin by Zoho CRM?

Zoho CRM: Integrations included in base plans; Zoho Marketplace and API available across tiers.. Bigin by Zoho CRM: Zoho Books, Invoice, Meeting, Sign; Google, Outlook, Teams, Zoom, Mailchimp, X; social lead ads (Facebook, Instagram, LinkedIn, TikTok); API on paid plans.. Check each vendor for whether specific integrations are included or require a paid add-on.

6. Do Zoho CRM and Bigin by Zoho CRM include AI-powered features?

Zoho CRM offers AI features such as Zia AI for predictions, insights, and and automation, while Bigin by Zoho CRM provides AI tools such as Limited, automation rules, and no native AI suite like Zia.

7. How long does implementation usually take for Zoho CRM and Bigin by Zoho CRM?

Zoho CRM is generally quicker to deploy, often taking 1–3 weeks for typical deployment. Bigin by Zoho CRM typically requires Days to 1 week for typical setup.

Compare other popular CRMs with Zoho CRM

Ready to explore more alternatives?

Compare Zoho CRM with other top CRM solutions to make the best decision.

View All Alternatives